For the last 4 years, Raunak was not promoted to senior group level leadership at a Fortune 100 Technology company. As the regional head of Sales, he was leading a group of 35 mid-level leaders. Raunak was unable to connect with his internal stakeholders, he was constantly distracted by day-to-day conflicts, and his most important initiatives were stalemated. He alleged that his direct manager was not supportive and communication had broken down with the top management. He was struggling to understand what was stopping his advancement and was disappointed with the lack of promotion.
To help Raunak, the client organization was seeking a coach having a background and significant experience in communication, management, and psychology. They wanted the coach to support Raunak to project his leadership presence, build effective relationships and teams within the organization, and communicate the vision of the company to his stakeholders.
Diagnosis: To have a clear view of Raunak’s leadership style and provide an actionable path forward, Raunak took Coach Vikram’s EPI™ assessment – a scientific, reliable assessment tool to measure his Executive Presence and influence skills. The EPI unveiled critical data for a game plan to raise his credibility to make his stakeholders want to align with his ideas and vision. Another crucial gap was identified during the tripartite sessions with his stakeholders, when they shared how his discomfort with silence caused him to miss opportunities to deliberately gather his thoughts and effectively use the silence to come across as a calm leader who speaks effectively and with gravitas.
Mindset Shift: To help the coaching needle move, we worked to constantly remind Raunak to define his indicators of success through the engagement. He realized that gaining control over how he responds and reacts to others requires deliberation and intention. He made the commitment to pause and allow space for himself to gain control over his own reactions and responses to others.
Behavioural Shift: Raunak was coached to lead, predominantly by responding calmly rather than reacting rashly to any event. He was led through a 30-day mindfulness challenge, developing his ability to pause and mindfully bring silence, which allowed him to connect with others, ‘feel’ into their concerns, learn, and lead with composure. Raunak then practiced these mindfulness techniques in low-stakes social and business settings to develop a habit for long-lasting change.
Over the course of 9 months, Raunak started to practise his new skills of executive presence and was able to balance between being true to his nature and stretching out of his comfort zone in low-stakes business situations. Over time, he extended the same to higher-stakes business situations, developing a charismatic leadership style. His employee satisfaction and engagement scores improved by 20% and he took over as a National Head of Sales by the end of the year. According to Raunak, the best outcome of his coaching journey was that his mindful expansion of his gravitas and spheres of influence helped him win trust, gain credibility, and inspire action with ease.